77f7 Privacy Policy and Data Protection
How your personal information is collected, stored, and used — 77f7 explains it all here with complete transparency.
Last Updated: January 202677f7 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Policy explains what types of information we collect, why we collect it, how we use it, and what steps are taken to protect your information.
Our platform uses SSL encryption technology and we never sell your information to third parties without your consent. You can navigate directly to any section using the table of contents below.
What Information We Collect
Identity Information
We collect the information you provide during account registration. This includes:
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Permanent address
- Payment method details (bKash, Nagad, Rocket, Upay account numbers or bank details)
Activity Information
When you use the 77f7 platform, we automatically record the following information:
- Date and time of login and logout
- Bet and transaction history
- List of games played and duration
- Deposit and withdrawal history
- Records of bonus and promotional offer usage
Technical Information
Technical information about your device and connection, such as:
- IP address
- Browser type and version
- Operating system
- Device identifier number
- Pages visited and duration
Methods of Information Collection
Direct Provision
When you open an account on 77f7, fill out a form, contact us via live chat, or write to us by email, you provide information directly. Information collected this way is the most reliable and is used directly to deliver our services.
Automatic Collection
Some information is collected automatically through cookies, log files, and other technologies when you visit the platform. This includes session data, page visit patterns, and technical data.
From Payment Processing
Relevant financial information is recorded when transactions are completed through payment gateways such as bKash, Nagad, Rocket, and Upay. This information is used solely for transaction verification and fraud prevention.
Purpose of Information Use
77f7 uses your information only for the following specific purposes:
Account Management
For creating, verifying, and maintaining your account. Confirming identity and ensuring login security.
Payment Processing
To securely complete your deposit and withdrawal transactions and to maintain transaction history.
Customer Support
Your information is needed to resolve your issues in Bengali via 24/7 live chat and to process complaints.
Security and Fraud Prevention
Information is analyzed to prevent unauthorized access, fraudulent activity, and money laundering.
Responsible Gaming
Monitoring your playing patterns to detect unusual behavior and to provide assistance when needed.
Service Improvement
Information is used to improve the platform experience, add new games and features, and fix errors.
Information Storage and Security
Technical Security Measures
We take the following technical measures to protect your information:
- All data transmission secured with TLS/SSL encryption
- Password hashing — your password is never stored in plain text
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Limited access policy — only authorized staff can view information
Data Retention Period
We retain your information while your account is active. Even after an account is closed or deleted, some information may be kept for a specified period due to legal obligations, such as:
- Financial transaction records — as required by law
- KYC verification documents — as required by applicable regulations
- Dispute resolution documents — until the related dispute is resolved
Server Location and Data Transfer
Your data is stored on secure servers. Appropriate safeguards are always ensured for international data transfers. We maintain the same level of security even if the laws of the destination country are weaker than Bangladesh's standards.
Sharing Information with Third Parties
Payment Providers
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. This information is governed by their own privacy policies.
Game Providers
The minimum information necessary to manage gameplay is shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others. This is typically limited to an anonymous session ID or user ID.
Legal Obligations
In cases of court orders, government directives, or legal investigations, we may be required to provide information to authorities in compliance with applicable law. In such cases, we will attempt to notify you in advance where possible.
Business Restructuring
Your information may be transferred in the event of a merger, acquisition, or asset sale. In such situations we will notify you and require the new entity to follow this privacy policy.
Cookies and Tracking Technologies
The 77f7 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are needed to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled.
Functionality Cookies
These cookies are used to remember your language preferences, display settings, and other personalized experiences. They can be disabled, but the site experience may become somewhat limited.
Analytical Cookies
Analytical cookies are used to understand how users interact with our platform. This data is aggregated and anonymized and helps us improve our services.
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.
Your Rights Regarding Data Protection
You have certain important rights over your personal information. Contact our support team to exercise these rights.
Right to Access Information
You have the right to receive a copy of the information we hold about you. We will provide it within a reasonable time after your request.
Right to Correction
If your information is incorrect or incomplete, you may request a correction. We will make the necessary changes after verifying your identity.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing and analytics.
Right to Data Portability
You have the right to receive your information in a structured, commonly used, and machine-readable format so that it can be transferred to another service if needed.
Right to Withdraw Consent
You have the right to withdraw consent at any time for any information processed on the basis of your consent.
Protection of Minors
Age Verification Process
We verify age at the time of account registration. Where there is doubt, age is confirmed by requesting KYC documents (national ID, passport). If anyone under the age of 21 is identified, their account is immediately closed.
Information for Parents
If a parent believes that their child under the age of 21 has registered on our platform, please contact us immediately at [email protected]. We will investigate, take the necessary action, and delete the relevant information.
To learn more about responsible gaming, visit our Responsible Gaming page.
Changes to the Privacy Policy
Notice of Changes
77f7 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Sending a notification to your registered email
- Displaying a notification when you log in to the platform
- Updating the last revised date on this page
Continued Use After Changes
If you continue to use the platform after receiving notice of a policy change, it will be assumed that you have accepted the updated policy. If you do not agree with any change, please stop using the platform and contact our support team to close your account.
Previous Versions
If you wish to review a previous version of this policy, send a request to [email protected]. We will provide it within a reasonable time.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the channels below.
Live Chat
The fastest way to get a response. Our Bengali-speaking support team is available 7 days a week, 24 hours a day.
Available 24/7
Related Documents
See our other documents for more information.